SUPPORT

Frequently Asked Questions

Here are the questions people ask us most.

What are the conditions for a return?

To qualify for a return or exchange: the product must be unused and in new condition. All original packaging, tags, and receipts must be included. Return requests must be made within the stated return window. Items showing signs of wear, damage, or alterations cannot be returned. Custom products are non-returnable unless defective.

How do I ensure a proper fit for my custom leather footwear?

We offer several options to guarantee the perfect fit. Size Guide: use our detailed size chart available on the website. Measurement Instructions: we provide easy-to-follow steps on how to measure your feet at home. Custom Fitting: for highly tailored footwear, you can send us your exact measurements or visit us in person (if available). This ensures your footwear is not only stylish but also comfortable.

What is your return policy?

Ready-Made Products: can be returned or exchanged within 7 days of delivery, provided they are unused, unworn, and in their original packaging. Custom Orders: since these are made specifically for you, returns are only accepted in cases of defects or sizing errors caused on our end. Refunds/Exchanges: refunds are processed within 7–10 business days once the product is received and inspected. Alternatively, you may request an exchange.

How do I place an order?

Placing an order is simple. Browse our catalogue and select your desired product. For ready-made products, add them to your cart and proceed to checkout. For custom orders, contact us directly through our website, email, or WhatsApp to discuss your design, size, and finishing details. Once confirmed, you'll receive an invoice and secure payment link.

What types of leather products do you offer?

We specialise in handcrafted, premium-quality leather goods. Our collection includes: Footwear — custom boots, sandals, loafers, dress shoes, and casual wear. Bags & Accessories — handbags, backpacks, wallets, belts, and card holders. Custom Creations — made-to-order leather items tailored to your unique preferences. Each piece is carefully crafted using high-grade leather to ensure durability, comfort, and timeless style.

What is the production time for custom orders?

Production time depends on the complexity of the design. Custom Footwear: typically 7–14 business days. Bags & Accessories: usually 5–10 business days. Special Designs or Bulk Orders: timeframe will be communicated during consultation. We believe in quality over speed, ensuring each piece meets our craftsmanship standards.

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